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Net Promoter News: Advanced Technology Services tightens screws, Darwinian...
Here we go gathering NPS in May – eyes down for the first Net Promoter Newsletter of the month… Brought to you weekly by CustomerGauge. Browse Net Promoter News, search by company tag or check out the...
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Net Promoter News: Oooh Matron! UK Gov’s NHS rollout, Everything Everywhere...
Carry On Rating… UK Gov’s Hospitals Scoring Rolls Out "The patient needs some stronger medicine doctor!" A few weeks ago we mentioned that UK Prime Minister David Cameron has announced Net Promoter...
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Net Promoter News: Private tops NHS in UK, LawnAmerica cuts competitors’...
Private franchise blows NHS competitors out of the water Much ado has been made of the UK Government’s initiative to use Net Promoter (rebranded as the “Friends and Family” test) to measure customer...
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Net Promoter News: Rollercoaster NPS for Cedar Fair, NHS seeks another...
Rollercoaster Results for Cedar Fair In an earnings call, Matt Ouimet, boss of entertainment biz Cedar Fair (FUN), has claimed that initial scores for the company’s Net Promoter surveys have been some...
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Net Promoter News: Ameriprise’s LinkedIn surprise, DHL’s express growth, No...
Ameriprise’s LinkedIn surprise Wealth management is an industry built on referrals, so it should comes as no surprise that financial planner Ameriprise stressed the importance of nurturing referrals...
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Net Promoter News: Holiday Blues, in-app NPS is HERE, IT innovators put care...
Thomson Holiday Blues We normally use this space to talk about companies that are improving their customer service offerings, but this week it’s a customer service fail that’s making headlines in the...
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Net Promoter News: ZocDoc’s customer love affair, British Gas lights up brand...
Hello 2013! The New Year is usually a time to make resolutions. This year, our resolution is to continue bringing your the most interesting tidbits from around the web on which companies are using Net...
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Net Promoter News: NHS takes nation’s temperature with NPS, Emirates,...
NHS NPS Program results published NHS: Despite the headlines, there is still a high rate of satisfaction. With great fanfare and national news coverage, the UK’s National Health Service has released...
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Net Promoter News: Australia Post’s customer service package, Digital...
Australia Post puts customer experience package in the mail Australia Post: They don’t yet know how, but they’re going to become customer service Super Heroes Australia Post used to hold a monopoly...
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Net Promoter News: The BBC doubles up on Net Promoter, ‘Big Four’ Australian...
The BBC’s iPM takes pulse of Friends and Family…. The Beeb’s Radio 4 tunes in to Net Promoter. On BBC 4’s iPM program, the National Health Service’s (NHS) Net Promoter-based Friends and Family Test...
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